Management Skills for New Supervisors (Live Online)

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.Who Should AttendNew supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.How You Will BenefitKnow your role as a supervisorUnderstand diversity and individual differencesRecognize legal responsibilities as a supervisorManage an ethical workplace. Handle difficult conversations.Use effective communication skills of active listening and questioningCreate a motivational environment using feedback and reinforcement to guide and motivate behaviorIncrease performance through coachingUse delegation as a tool to motivate and develop peopleCreate a plan for your own continuing growth and developmentWhat You Will CoverDifferent Supervisory Styles• Understanding the three supervisory styles• Practicing when and how to use each supervisory styleManaging Up• Understanding and adapting to your manager’s style• Anticipating your manager’s needs and fulfilling them• Developing the best possible relationship with your managerManaging a Diverse Workforce• How diversity affects you, your work unit, your company• Applying inclusivity to your teamLegal and Ethical Responsibilities• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms• Knowing your ethical responsibilities and making ethical decisionsCreating a Motivational Environment• Understanding the common workplace motivators and reinforcements• Practicing the rules for reinforcing productive behavior• Developing a strategy for solving a current employee motivational problemCommunication Skills• Demonstrating active listening to show understanding and check content• Asking questions that uncover valuable information and strengthen the relationshipGreat Performance Through Coaching• Demonstrating giving and receiving feedback constructively• Assessing your own strengths and development needs as a coach• Asking questions that increase employees’ self-awareness and accountability• Demonstrating the AMA GUIDE coaching modelManaging Performance Appraisals• Understanding the importance of quarterly performance alignment discussions• Conducting a performance appraisal meeting and keeping records• Coping with employee reactionsDelegation as a Motivational Tool–to Develop and Motivate• What to delegate, to whom to delegate, and how to delegatePlanning for Continuing Growth