Leadership Skills for Supervisors (Live Online)

Get the skills that propel you to the next level of success.Who Should Attend:Supervisors seeking to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. This seminar will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an effective leader.How You Will Benefit:Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory roleBecome more effective at influencing othersAccomplish goals and control outcomes when dealing with staff, peers, management and other departmentsLearn how to work with groups and teams to solve problems and accomplish projectsHold performance discussions that result in changed behavior and enhanced productivityAnalyze your own style of behavior and recognize your strengths/weaknessesWhat You Will Cover:How to empower yourself and your staffWhat leadership is from the supervisor’s point of viewHow to build credibility and trustAnalyzing effective listening processes and skillsLearning participative leader skills and techniquesThe three steps of the continuous performance appraisal processCoaching, mentoring and how to give constructive feedbackDecision-making tools for effective leadershipHow to apply problem solving techniques to solve actual problemsTeams vs. work groups: learning to lead and build personal effectivenessCourse Outline:IntroductionIdentify What Is Different in Supervision/Management TodayIdentify the Opportunities for Supervisors/Managers TodayDescribe Your Personal Objectives for This CourseDefine What Leadership Is from a Supervisor’s Point of ViewRank Leadership CharacteristicsLeadershipIdentify the Difference Between Managers and LeadersObserve Leaders in ActionExamine Your Own Leadership CapabilityIdentify How Leaders Build Credibility and TrustIdentify the Leadership Skills That Will Be Needed in the Next Five YearsExplore the Forces Encouraging Leadership and the Constraints Working Against Leadership for SupervisorsDevelop Your Own Leadership Skills Development PlanInterpersonal SkillsIdentify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in GroupsAnalyze Effective Listening Processes and SkillsPractice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being QuestionedRole-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on OthersCreate a Communication Case from Your Work ExperienceResolve a Communication Case Created from Other Group Members’ Work ExperiencesCoaching and MentoringComplete the Insight Inventory: Understanding Yourself and Others®List the Elements of Effective FeedbackWrite Statements About Actual Employee or Team Member Situations You Are Experiencing on the JobDescribe the Coaching Discussion and Its FormatPractice Coaching and Mentoring in Role Plays with Your Actual Employee or Team Member SituationsDecision-Making Tools for LeadingDiscuss Three Methods of Brainstorming and Describe the Advantages of EachDiscuss the Effects of Organizations on CreativityList the Steps in Problem SolvingApply Problem-Solving Principles and Techniques to Solve Actual Problems from the JobLearning to Lead Groups and TeamsLearn the Differences Between Teams Versus Work GroupsGet Insight on Your Own Team Building and Personal EffectivenessPractice Group Skills in Exercises That Develop TeamworkDiscuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group ExercisesDiscover What Needs to Happen Before Groups Become Teams