Overview

Learn how to delegate effectively and entrust your work to others in this delegation skills training course.Let’s face it. To simply delegate the work is not as easy as it seems. This fast-paced, intensive 1-day seminar gives you real-world practice in delegation strategies that will reduce your stress level, empower your staff, and build morale. Put this delegation skills training to work for you to pinpoint the right task, the right time, and the right person to help you maximize productivity for you and your team.Who Should AttendManagers, supervisors, project managers, and team leaders who have direct reports or who work in a team environment.How You Will BenefitExhibit greater competence and confidence in assigning work and responsibilitiesFoster greater teamwork, cooperation, and collaboration through clear delineation of roles and authorityPrevent miscommunication when setting tasks and expectationsInfluence peers and team members to share your responsibilitiesEmpower and motivate staff to handle more difficult assignmentsWhat You Will CoverThe repercussion of poor delegation on performance and how to avoid common mistakesDelegation basics: What to assign, whom to select, when to start, how to maintain control and give feedbackR-A-M-P-S: Memory aid for effective delegationCommunication issues, checkpoints, and task-related supportOvercoming reluctance, resistance, and lack of motivationDelegating to a group with or without authority: Influencing strategies to persuade peers to take on additional responsibilitiesSetting success milestonesQuality management and accountabilitySetting up control and follow-up procedures (without micromanaging)Recognizing, reinforcing, and rewarding performancePracticing, role-play, case studies, and script analysisLearning Objectives:Differentiate Between Effective and Ineffective DelegationList Five Types of Responsibilities That Can Be Delegated and Five That CannotIdentify the Three Types of Authority and Three Levels of Authority You Can DelegateList at Least Three Criteria for Picking the Right Person for DelegationDescribe and Demonstrate the R-A-M-P-S© Process for Effective DelegationDescribe Three Special Considerations for Delegating to a Group of PeopleDescribe How to Handle Your Reluctance to DelegateDescribe How to Handle ResistanceDescribe How to Monitor Progress Appropriately Without MicromanagingDescribe How to Provide Useful Coaching to Ensure SuccessUnderstanding DelegationDefine DelegationDescribe the Steps in the Delegation ProcessList Three Reasons People Avoid DelegatingList at Least Three Benefits of DelegatingDifferentiate Between Effective and Ineffective DelegationAssessing Opportunities and Candidates for DelegationList Five Types of Responsibilities That Can Be Delegated and Five That CannotIdentify the Three Types of Authority and Three levels of Authority That Can Be DelegatedList at Least Three Criteria for Selecting Appropriate Candidates for DelegationDescribe the Degree to Which You Are an Empowering DelegatorSetting Expectations and Providing SupportDescribe How to Conduct a Delegation MeetingDescribe the R-A-M-P-S© Delegation Memory AidIdentify Three Special Considerations for Delegating to a Group of PeopleDescribe How to Use a Delegation MatrixDescribe How to Influence a Peer to Accept Delegation of a TaskHandling Your Reluctance and Their ResistanceDescribe the Emotional Dimensions of DelegationDescribe How to Handle Your Reluctance to DelegateDescribe How to Handle Resistance to Your Efforts to DelegateFollowing UpDescribe How to Monitor Progress Appropriately Without MicromanagingDescribe How to Provide Useful Coaching to Keep Delegatees on TrackState How to Provide Recognition, Reinforcement, and RewardsPutting It All TogetherDescribe How to Delegate EffectivelyConduct a Delegation Meeting Using the R-A-M-P-S© Delegation Memory Aid