Overview

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.You’ll learn how to:Motivate every member of your team—even if they don’t share your valuesUse positive and corrective feedback to turn problem employees around and maximize productivityApply the most relevant conflict resolution style to eliminate frictionYou’ll also get:Practice adapting your style using case studiesPersonal feedback from the instructor and peersPre- and post-seminar assessmentsTune-up materials to review what you’ve learned after the eventAnd additional resources to maximize your training goalsWho Should AttendManagers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.How will you BenefitMaster challenging situations with proven tools and techniquesCommunicate with authenticity, clarity and precisionFlex your management and personal style for impactful work relationshipsTailor your approach to motivate and empower different types of peopleApply ethical leadership and set ethical standards throughout your work groupRecognize the role of values in managing and influencing peopleApply the principles of emotional intelligence to elevate you to a new level of effectivenessWhat You Will CoverMaster challenging situations with proven tools and techniquesCommunicate with authenticity, clarity and precisionFlex your management and personal style for impactful work relationshipsTailor your approach to motivate and empower different types of peopleApply ethical leadership and set ethical standards throughout your work groupRecognize the role of values in managing and influencing peopleApply the principles of emotional intelligence to elevate you to a new level of effectivenessOutline:Learning ObjectivesAppreciate How the Role of Manager Has Changed in Today’s OrganizationsRecognize the Role of Values in Managing PeopleDescribe the Importance of Ethical LeadershipIdentify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work WithAssess Your Management and Personal Style and Adjust It to Different SituationsAdopt the Approach Needed to Motivate Different Types of PeopleCommunicate Effectively with Those You ManageApply the Principles of Emotional Intelligence to Achieve Greater EffectivenessUse Feedback to Improve Performance and Manage Difficult EmployeesThe Experience of Being a Manager in Today’s OrganizationRecognize How Economic and Social Trends Have Changed the Manager’s RoleDefine “Successfully Managing People”Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s OrganizationOrganizational Culture and Ethical LeadershipDefine “Values” and Recognize Their SourceIdentify Ways in Which Values Impact Work Life and ProductivityIdentify the Values Conflicts in Yourself, in Others, and in the OrganizationRecognize How Values Inform an Organization’s CultureDefine “Ethics” and Recognize the Manager’s Role in Setting Ethical Standards for EmployeesPersonal Styles: DiSC®Determine Your Own Personal Profile (DiSC® Profile)Gain Insight in to the Strengths and Limitations of Your DiSC® ProfileUse Behavioral Cues to Determine Others’ Personal StylesGain Insight into How to More Effectively Work with Other Personal StylesMotivating Those You ManageDefine “Motivation” and Identify the Important Factors in Motivation and Employee EngagementUnderstand Pre-Movitators, Demotivators, and MotivatorsDifferentiate Between Motivation and EngagementTailor Your Motivational Efforts to Individuals and SituationsEmploy Motivational Strategies to Delegate for EngagementDelegationIdentify the Different Delegation Styles, and Recognize How and When to Use the GuidelinesEvaluate Employees and Situations, and Determine the Appropriate Delegation StyleAppreciate the Importance of Openness to Trying New Delegation Styles with Employees, as AppropriateCommunication Skills for ManagersUse Positive Feedback to Improve Employee Commitment and Strengthen the TeamEffectively Deliver Corrective FeedbackDeal with Difficult EmployeesEmotional IntelligenceDefine “Emotional Intelligence”Describe the Competencies of Emotional IntelligenceDevelop a Strategy for Improving Your Emotional IntelligenceManage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team EnvironmentIntegrate Empathy to Promote Strong Relationships