Overview

Feel empowered when called upon to “stand and deliver” in spontaneous momentsWho Should Attend:All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.How you will benefit:Manage stress in difficult impromptu interactionsOrganize and frame responses using mental templatesDevelop behaviors that convey professionalismAssess your professional strengths and opportunities when communicating in the momentApply preemptive mindfulness to bring out your best selfEmploy listener analysis to frame messagesUse in-the-moment strategies to organize your thinkingIntegrate impactful nonverbal delivery behaviors into your in-the-moment communicationsWhat you will cover:Assessing your in-the-moment communication needsReviewing a listener-centered approach to organizing your ideas in the momentStarting strong: preemptive emotional/physical tools for stress managementLearning tools and strategies for rapid communication Applying nonverbal behaviors that exude confidence and competenceApplying new in-the-moment mental templatesIdentifying stalling techniques that don’t erode credibilityExploring situational in-the-moment communicationRecognizing the power of questions to build focused and succinct in-the-moment responsesReviewing approaches to use in five common workplace in-the-moment communication situationsUnderstanding how social media, texting and emailing relate to in-the-moment communicationsHandling hostile questions assertively and professionallyHandling mediated in-the-moment communication on phone calls, in videoconferences and on conference callsExploring and practicing small talk in social or business networking eventsCourse Outline:Learning ObjectivesAssess Your Professional Strengths and Opportunities When Communicating in the MomentApply Preemptive Mindfulness and Stress Management Strategies to Bring Your Best Self to In-the-Moment Communication ChallengesUse In-the-Moment Mental Templates to Organize Your Thinking and Frame Your ResponsesIntegrate Impactful Nonverbal Delivery Behaviors with Your In-the-Moment CommunicationGetting StartedIdentify Professional Strengths and Opportunities When Communicating in the MomentApply Listener-Centered Approaches to Organizing Ideas in the MomentEmploy Listener Analysis to Frame MessagesApply Preemptive Strategies for Stress ManagementPracticing Tools and Strategies for Rapid CommunicationChoose Appropriate Mental Templates to Organize Responses in the MomentApply Nonverbal Behaviors and Delivery That Exude Confidence and CompetenceComplement Nonverbal Behaviors with Verbal Strategies That Create a Sense of Confidence and CompetenceAnalyze Personal Communication Behaviors and In-the-Moment CommunicationSituational, In-the-Moment CommunicationIdentify the Power of Questions to Build In-the-Moment Responses That Are Focused and SuccinctApply Strategies to Handle Hostile Questions and Remain Confident and CommunicativeRecognize and Leverage the In-the-Moment Demands of Five Common Workplace SituationsSituational, In-the-Moment Communication WorkshopUse In-the-Moment Communication Techniques and Strategies in Common Workplace Communication SituationsCreate an Ongoing Action Plan to Develop In-the-Moment Communication Competence