How to Communicate with Diplomacy, Tact and Credibility (Live Online)

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.Who Should AttendBusiness professionals who want the skills to communicate in a positive, professional manner no matter what the situation.How Will You BenefitApply diplomacy and tact to be a credible and effective communicator Manage the impact your communications have on your image Define and leverage your communication style Develop and demonstrate better listening skills Understand the importance of perceptions Explore communication style differences and learn to flex your own style Recognize the impact of stress on communications and be able to adjust for it  Know what makes effective, powerful communication and develop the skills to model itWhat You Will CoverThe Importance of PerceptionUnderstanding how perception and image can impact others’ perception of you and your performanceRecognizing how diplomacy, tact and credibility are demonstrated through good communicationCommunication Style DifferencesKnowing how style impacts the image others have of youFlexing your style to communicate with more diplomacy, tact and credibilityCompleting the Insight Inventory® to better understand how style affects your communication effectivenessFlexing your style to gender, generation and positionRecognizing how stress impacts how you use your style traitsEffective and Powerful Communication Identifying and removing the roadblocks to effective communication Knowing how to positively impact the visual, verbal and vocal components of communication Describing the Know-Feel-Do Model of communicating Implementing strategies for powerful communications and practicing them Understanding nonverbal communication as a critical part of the communication processEffective Listening SkillsApplying good listening skills in order to communicate with diplomacy, tact and credibilityIdentifying the barriers and obstacles to effective listeningUsing good listening skills to build and improve your imageKnowing how ineffective listening can cost you and the organizationDiplomacy, Tact and CredibilityDefining the five actions that make for credible communicationApplying diplomacy, tact and credibility skills to create more effective communicationIdentifying how “hot buttons” make people lose their diplomacy and tact—and credibilityBeing aware of your “hot buttons,” and preparing before you face these situations