Effective Communication (Live Online)

Module 1 – Communication styles

I. Communication barriers

• Generational, cultural, communication style

II. Communication styles

• Communication styles inventory
• The cause of most communication problems
• Examples of communication style misunderstandings
• Rebranding your communication style

III. Assertive communicator

• What does it mean to be an assertive communicator?
• How to become an assertive communicator

Module 2 – The communication process

IV. From message to delivery

• What’s more important, the message or the delivery?
• Crafting a clear message

V. Body language and tone

• Non-verbal communication

VI. Delivering a clear and effective message

• Practice and feedback

Module 3 – Active listening

VII. Listening

• What does it mean to listen?
• 3 tenants of active listening

VIII. Openness and empathy

• The “tell me more about that” approach

IX. Asking open-ended questions

• Examples of open-ended/closed questions
• 3 questioning techniques
• Practice asking open-ended questions