This online communication skills training can help you be more effective within any organization.Your ability to communicate can make or break your career. Here is your chance to increase your effectiveness and find your best voice—even when you're under pressure.Learn how to engage in clear, two-way communication to convey information...ideas...and feelings. Discover how to choose and use the most appropriate words and tone for every business interaction. Acquire the tools to craft each message with the audience in mind. Adopt the right mindset for success. And take specific action steps to enable others to receive your messages positively.What You Will CoverUnderstanding the complex interplay between speaker, audience, relationship, and context in the communication processDetermining root causes of miscommunications - and ways to neutralize them in the futureIdentifying and removing roadblocks to effective communicationTactics for beginning afresh after a communication misfireKnowing your personal communication style – and nuancing it successfully for othersExplore the power of nonverbal cues as a crucial part of communicationMastering the 3 V’s of nonverbal communication: Visual, Verbal and Vocal Recognizing how differences in culture, gender, age and other factors contribute to communicationAvoiding loaded words and “hot-button” languageExploring the Know-Feel-Do Model of communicating: crafting more effective messages by imagining how the recipient will take what you sayHow Will You BenefitLearning ObjectivesManage Your ImageDefine and Leverage Your Communication StyleUtilize Effective Communication SkillsListen EffectivelyA Closer Look at CommunicationIdentify and Remove the Roadblocks to EffectiveCommunicationTools for Powerful CommunicationDiscuss the Role of Nonverbals in PowerfulCommunicationPractice Using the Know-Feel-Do Model to Have More PowerfulCommunicationExplain How to Positively Impact the Visual, Verbal, and Vocal Components ofCommunication
Overview
Taught by
American Management Association