Communicating with Confidence (Live Online)

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role-plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.Who Should AttendEarly career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals.How You Will BenefitOptimize communication skills you already haveGet strategies to better assimilate verbal informationEffectively interpret shared knowledgeImprove work relationships and reduce misunderstandingsCommunicate clearly and appropriately—and with greater confidenceChoose the right words even in difficult circumstancesExpand your influence and be recognized for your skillsWhat You Will CoverAssessing Your Communication SkillsUnderstanding the skills you already possessAssessing your effectiveness and identifying improvement areasDeveloping Your Listening CompetenciesDefining the competencies of effective listeningIdentifying the different components of the information you’re hearingHow to take a more active role when listeningIncreasing comprehension through mental openness and feedbackIncreasing Cognitive Skills to Promote ComprehensionDiscerning, analyzing and evaluatingVisual aspects of verbal communicationRelating information productively to your own experiencesCreating mental cross-references between old and new informationFraming statements and discussionsRoadmap for Clearer CommunicationUnderstanding effective body language and appropriate word choiceFinding mutual connections or similarities to enhance communicationControlling emotions and establishing the right tone of voiceStorytelling with imagery, passion and evocative languageCreating a personal action plan