This accelerated workshop teaches active listening, body language, and effective questioning. Reduce communication barriers and improve your talk ratio.
Overview
Syllabus
Module 1 – Being a good listener
I. What does it mean to be a good listener?
- Who is the best listener you know? What do they do right?
- Listen because you are curious, not generous
- Listening has no agenda
II. Communication blockers
- "Why" questions
- Interrupting, preaching, unsolicited advice
- Dismissing the other person’s feelings
III. How to become a better listener
- Active listening vs. distracted listening
Module 2 – Active listening techniques
IV. What does active listening look like?
- Tell yourself you will tell someone else about this conversation later on
- Check to ensure you understand
- Active listening: restate. summarize, ask questions
V. Body language
- Look at two video clips
VI. Questioning techniques
- Include people in conversation/decisions What do you think?
- Ask open-ended questions, avoid closed/leading questions
Module 3 – The talk ratio
VII. When to talk
- Consider why you are talking
- Interjections, minimal encouragers
VIII. When to give advice
- Not everyone is looking for advice
- How can I best support you?
IX. Active listening exercise
- Summarize what is being said
- Ask questions
