Building Better Work Relationships (Live Online)

Building Better Work Relationships: New Techniques for Results-Oriented CommunicationIn a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them.Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.Who Should AttendThis workshop is designed for people who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.How You Will BenefitBuild better rapport and gain the trust of your colleaguesDiscover the basic competencies critical to solid work relationshipsDevelop flexibility in actions, thoughts, and feelings to better handle any situationAvoid mistakes and conflicts that may result from misinterpreting others or ineffective listeningInfluence and motivate others to first-rate performanceLearn how to use direct and indirect messages accuratelyBuild your self-esteem as you discover a new self-awarenessIdentify strengths, weaknesses, and opportunities in your work relationshipsUnderstand values, beliefs, attitudes, and perceptual processesUnderstand emotions and how they translate into emotional intelligenceMaster the keys to excellent communication: observe, listen, analyze, plan, communicateWhat You Will CoverEffective Work RelationshipsHow do you build work relationshipsLearn behaviors that support or undermine your relationshipsAssessing your relationshipsCommunication and PerceptionsWorld view, perception, and work relationshipsTrust busters and how to fix themThe five axioms of conscious communicationMirroring and rapportInvestigating Emotions and Emotional IntelligenceSocial intelligence and multiple intelligencesAssessing your multiple intelligencesFive domains of emotional intelligenceImproving work relationships through emotional intelligenceBuilding Better Relationships with Ourselves and OthersPerception, world view, emotional intelligence—and youSelf-awareness, self-esteem, and self-conceptCase study to understand your styles—and how to flex themRelationship BuildingManaging assumptions in order to build trusting work relationshipsConsciously building trust at workDeveloping and showing a positive attitudeExpress Needs Within Work RelationshipsExpressing needs and influencing othersPerforming an interpersonal needs inventoryThe shape and sound of assertivenessCompleting an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) ProfileRelational CommunicationIdentifying your communication style: how you relate most oftenSharpening verbal and nonverbal behaviors and skillsApplying direct and indirect messages for more flexible communicationUsing feedback and questioning skills to better understand othersRelational ListeningListening barriers and their impact on effective work relationshipsA listening improvement mapImproving listening by asking good questionsApplying active and reflective listening skills in various situationsAddressing Relational Change and ConflictPracticing relational changeAddressing conflict and relational changeSelecting your conflict-resolution stylePlanning to resolve conflicts assertivelyResolving conflicts with work relationships in mindDeveloping and practicing a conflict-resolution planCourse OutlineLEARNING OBJECTIVESDefine the Fundamental Competencies Needed to Achieve Solid Work RelationshipsIdentify Strengths, Weaknesses, and Opportunities in Your Workplace RelationshipsConsider the Impact of Values, Beliefs, Attitudes, and Perceptions on Establishing Trust and RespectRecognize the Role of Multiple Intelligences in the WorkplaceLESSON ONEEffective Relationships and the Role of Communication in Building RelationshipsIdentify Behaviors That Support or Undermine Effective Workplace RelationshipsIdentify How to Communicate Effectively with Others By Becoming a “Conscious Communicator” Describe the Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”Use Rapport Building as a Tool to Improve RelationshipsLESSON TWOThe Importance of Knowing Yourself for Building RelationshipsExplain the Connections Among Emotional Intelligence, Worldview, Perception, and Effective Relational-Communication BehaviorsIdentify Strategies to Improve Work Relationships Using Emotional IntelligenceDescribe the Impact of Self-Perception on Interactions with OthersDescribe Your Social/Communication StyleIdentify Behaviors That Erode Trust and Those That Build TrustAnalyze, Assess, and Counteract People That Exhibit and Situations That Elicit Unproductive AttitudesLESSON THREEBest Practices and Skills for Building RelationshipsUse Assertive Verbal and Nonverbal Behaviors to Build Rapport and Influence OthersApply Direct and Indirect Messages to Flex Communication to Meet Varying GoalsUtilize Feedback and Questioning Skills to Better Understand Others and Their Relationship NeedsIdentify Listening Barriers and Their Impact on Development of Effective Workplace RelationshipsLESSON FOURBest Practices and Skills for Building Relationships (cont’d)Ask Good Questions and Paraphrase to Improve Listening Skills and RelationshipsApply Active and Reflective Listening Skills in Specific Types of Workplace Listening SituationsApply Best Practices for Giving or Seeking FeedbackIdentify Conflict Management Strategies to Fit Specific Relationships and Situations