Customer Service Courses and Certifications

How to Lead a Customer Service Team

Learn effective customer service management techniques, team building strategies, and communication skills to enhance your leadership abilities and improve your team's performance.

• Study.com
• 2 hours 8 minutes
• On-Demand
• Paid Course

Measuring Customer Satisfaction

Learn to measure and interpret customer satisfaction, a crucial business success factor, through video and text lessons on metrics, methods, and result analysis.

• Study.com
• 2 hours
• On-Demand
• Paid Course

Creating Proactive Customer Service

Learn strategies to anticipate customer needs, prepare for potential issues, and deliver exceptional service that keeps your company thriving.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course

Using Customer Feedback to Improve Service

Learn strategies to collect, analyze, and implement customer feedback, enhancing service quality and fostering stronger customer relationships.

• Study.com
• 2 hours
• On-Demand
• Paid Course

Call Center Customer Service - Improving Customer Satisfaction

Improve call center customer satisfaction with short video lessons focusing on employee awareness and addressing customer needs effectively.

• Study.com
• 1 hour 20 minutes
• On-Demand
• Paid Course

Providing After-Sales Customer Service

Learn effective strategies for after-sales support, focusing on customer loyalty, complaint resolution, and service excellence to enhance your team's skills and boost customer satisfaction.

• Study.com
• 1 hour 44 minutes
• On-Demand
• Paid Course

Dell

Dell Technologies Technical Support Career Introduction

Gain essential skills and insights for a successful tech support career. Learn roles, responsibilities, interview strategies, and industry trends to excel in this dynamic field.

• Coursera
• 8 hours 4 minutes
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Customer Service for Technical Support

Master essential technical support skills for Dell, from handling customer interactions to managing complaints and building lasting relationships through proven service strategies.

• Coursera
• 11 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

Build Your Skills In Customer Service

2 reviews

Develop essential customer service skills to build rapport, solve problems, handle challenging situations, and provide outstanding service across various channels including social media.

• LinkedIn Learning
• 6 hours
• On-Demand
• Free Trial Available

Customer Care Strategies for a New Business

Secure the success of your business as you discover the techniques to better understand your customers in order to retain them.

• FutureLearn
• 4 weeks, 1 hour a week
• On-Demand
• $134.00

Customer Service Foundations

13150 ratings at LinkedIn Learning

Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Computer Lab Office Training

Develop essential office skills, customer service techniques, and teamwork abilities for effective student support and workplace success.

• California Community Colleges System
• 16 weeks
• 3rd Feb, 2025
• Paid Course

Customer Service: Handling Abusive Customers

7322 ratings at LinkedIn Learning

Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

• LinkedIn Learning
• 36 minutes
• On-Demand
• Free Trial Available

Creating Positive Conversations with Challenging Customers

6983 ratings at LinkedIn Learning

Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

• LinkedIn Learning
• 30 minutes
• On-Demand
• Free Trial Available

De-Escalating Conversations for Customer Service

6733 ratings at LinkedIn Learning

Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.

• LinkedIn Learning
• 50 minutes
• On-Demand
• Free Trial Available