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Providing After-Sales Customer Service

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Overview

This course has been designed to help you train your employees in how to effectively provide after-sales customer service. These short videos can train your employees in the areas of customer loyalty, complaint resolution and effective customer service.

Syllabus

  • Ch 1. Fundamentals of Customer Service
  • Ch 2. Increasing Customer Loyalty & Engagement
  • Ch 3. Customer Complaint Resolution

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