Incident Commanders to Incident Analysts - How We Got Here

Explore the evolution from incident commanders to incident analysts in this 26-minute conference talk from SREcon23 Americas. Discover why the skills required for software development, incident management, and incident analysis differ, and why organizations often expect the same individuals to handle both incident response and analysis. Learn from two experienced professionals with a combined 20 years of incident commander experience as they share insights on why the real work begins after an incident is resolved. Gain valuable knowledge on treating incidents as learning opportunities and implementing true change within organizations. Understand the importance of looking back at what happened during an incident to drive meaningful improvements in incident management processes.