Far from the Shallows - The Value of Deeper Incident Analysis

Dive into a thought-provoking conference talk that explores the depths of incident analysis in software reliability engineering. Discover why shallow metrics like duration and severity fall short in providing meaningful insights. Follow the speaker's journey from the surface-level approach to the rich, complex world of deep incident investigation. Explore real-world examples from the Verica Open Incident Database (VOID) that demonstrate the value of comprehensive, qualitative analysis. Learn how thorough incident reports can benefit the entire industry, creating a safer and more navigable landscape for all. Gain valuable insights into improving incident management practices and understanding the true complexity of system failures in this 40-minute presentation from SREcon23 Americas.