Incident Archaeology - Extracting Value from Paperwork and Narratives

Explore the value of incident reports and their role in improving system operations in this 19-minute conference talk from SREcon23 Americas. Discover how Spotify transforms seemingly mundane paperwork into a treasure trove of insights about their work processes and system operations. Learn why incident reports are crucial beyond immediate fixes and how aggregating this information can lead to significant improvements in operational efficiency. Gain valuable perspectives on extracting meaningful data from narratives and documentation to enhance your organization's incident response and overall system reliability.