Gain comprehensive knowledge of ITIL 4 Managing Professional Transition in this 2.5-hour training course. Explore key concepts of service management, including value, providers, consumers, and service relationships. Delve into the four dimensions of ITIL 4: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. Understand the ITIL Service Value System, Service Value Chain, and guiding principles. Learn about organizational structure, collaborative culture, customer-oriented mindset, and value stream management. Discover the customer journey concept, stakeholder relationship fostering, and digital service experience design. Examine High Velocity IT objectives, digital product lifecycle, and associated principles. Ideal for ITIL v3 Experts or those with 17 credits across the v3 scheme, this course prepares you for the ITIL Managing Professional (ITIL MP) designation and potential progression to ITIL Strategic Leader and ITIL Master certifications.
Overview
Syllabus
ITIL®4 Managing Professional Transition Training Course Introduction (ITIL V4).
ITIL® 4 Foundation - Introduction to ITIL 4 - (02/41).
ITIL® 4 - Key Concepts - Understanding Value, Providers and Consumers (04/41).
ITIL® 4 - Key Concepts of Service Management - Service Relationships (05/41).
ITIL® 4 - Key Concepts of Service Management - Outcomes, Costs and Risks (06/41).
ITIL® 4 - Key Concepts - Utility and Warranty (07/41).
ITIL® 4 - Introduction to the Four Dimensions (08/41).
ITIL® 4 - First Dimension - Organizations and People (09/41).
ITIL® 4 - Second Dimension - Information and Technology (10/41).
ITIL® 4 - Third Dimension - Partners and Suppliers (11/41).
ITIL® 4 - Fourth Dimension - Value Streams and Processes (12/41).
ITIL® 4 - External Factors (13/41).
ITIL® 4 - The ITIL Service Value System (14/41).
ITIL® 4 - The Service Value Chain (15/41).
ITIL® 4 - Principles (16/41).
ITIL® 4 - Principle interaction (24/41).
ITIL®4 - CDS - Organisational Structure - 01/44.
ITIL®4 - CDS - Collaborative Culture - 02/44.
ITIL®4 - CDS - Teams Roles and Competencies - 03/44.
ITIL®4 - CDS - Working to a Customer Orientated Mindset - 05/44.
ITIL®4 - CDS - Results Based Measuring and Reporting - 11/44.
ITIL®4 - CDS - Value Streams - 22/44.
ITIL®4 - CDS - Swarming - 38/44.
ITIL® 4 - DSV - Customer Journey Introduction - 01/38.
ITIL®4 - DSV - The Concept of Customer Journey - 02/38.
ITIL®4 - DSV - Engage - Foster Stakeholder Relationships - 12/38.
ITIL®4 - DSV - Offer - Designing Digital Service Experiences - 18/38.
ITIL®4 - HVIT - Definitions - High Velocity IT (01/10).
ITIL®4 - HVIT - Objectives - High-Velocity IT (02/10).
ITIL®4 - HVIT - The Digital Product Lifecycle - High-Velocity IT (03/10).
ITIL®4 - HVIT - Principles, Models and Concepts - High Velocity IT (04/10).
ITIL®4 - HVIT - Culture - High-Velocity IT (05/10).
ITIL®4 Exams from ONLY £200 (~$255).
Taught by
Zindiak Limited
