Dive into the fundamentals of IT service delivery with this comprehensive tutorial based on ITIL, ITSM, and IT solution delivery processes. Explore key topics essential for understanding the basics of IT service delivery and preparing for the ITIL foundation exam. Gain valuable insights into ITIL's role in product positioning and customer service. Cover a wide range of subjects, including ITIL service lifecycle stages, service strategy, service design, service transition, service operation, and continuous service improvement. Learn about crucial concepts such as service value creation, demand management, service portfolio management, and various ITIL processes like incident management, problem management, and knowledge management. Discover the functions of IT service desk, application management, and IT operations management. By the end of this 1 hour and 30 minutes tutorial, acquire a solid foundation in ITIL principles and their practical applications in IT service management.
Overview
Syllabus
1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics.
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min.
3. ITIL | what is service, service management and stake holder.
4. ITIL| define what is Process | Function | Role.
5. ITIL |What is Service Strategy | Purpose and Objectives.
6. ITIL | Types of Services | Core, enabling, enhancing services.
7. ITIL | Service value creation |utility and warranty.
8. ITIL | value creation | service assets | resource and capability.
9. ITIL | Service Package and service level package.
10. ITIL | Demand Management purpose,scope,objectives.
11. ITIL | service portfolio management Management purpose,scope,objectives.
12. ITIL | Financial Management purpose,scope,objectives.
13. ITIL | business relationship Management purpose,scope,objectives.
14. ITIL l |What is Service Design | Purpose Objectives Roles.
15. ITIL | service design roles | 4Ps of service management.
16. ITIL tutorial | Service Design Package.
17. ITIL| service catalogue management | 2 and 3 view presentation.
18. ITIL | Service Level Management | Service Design Process | SLA structures.
19. ITIL | Supplier Management overview.
20. ITIL | Capacity Management process overview.
21. ITIL | Availability Management process overview | Incident Lifecycle.
22. ITIL | access or security Management process overview | Service Design.
23. ITIL | Design coordination process overview.
24. ITIL | Service transition overview.
27. ITIL | Service Asset and Configuration Management SACM Process overview.
28. ITIL | Release and Deployment Management process overview.
29. ITIL | Knowledge Management process overview.
30. ITIL| service operation overview.
31. ITIL | Event Management Process Overview.
32. ITIL | Incident management overview | workflow.
33. ITIL | Problem Management Process Overview.
34. ITIL | Request fulfillment Process Overview.
35. ITIL | Access Management Process Overview.
36. ITIL | IT service desk function Overview | Types.
38. ITIL | Application Management Function Overview.
39. ITIL | IT Operation Management Function Overview.
40. ITIL | Continuous Service Improvement overview.
41. ITIL | seven step improvement process.
43. ITIL | important key terms and concepts in service management.
Taught by
Kavin Kumar
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Reviews
5.0 rating, based on 6 Class Central reviews
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I recently completed an IT service course, and I must say it was a delightful experience from start to finish. The course content was comprehensive yet presented in a clear and engaging manner, making complex IT concepts easy to understand. The instructors were knowledgeable and supportive, always ready to answer questions and provide guidance.
One of the highlights of the course was the practical hands-on projects, which allowed me to apply the theoretical knowledge gained in real-world scenarios. This practical approach not only enhanced my learning but also gave me valuable skills that I can immediately use in my job. -
Rating: ★★★★☆ Review: I recently completed the ITIL course on Class Central, and overall, it was a very positive experience. The course content is well-structured, making it accessible even for those who are new to IT Service Management. The modul…
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Johnson Adedeji AfolayanHere's my review for completed ITIL, ITSM, and IT Service Delivery Management tutorial: Title: Comprehensive Guide to ITIL, ITSM, and IT Service Delivery Management I recently completed the tutorial on ITIL, ITSM, and IT Service Delivery Managemen… -
AKOTOH YawoviThe course is very helpful and well-tailored to suit my work experience as an IT Delivery Manager. Indeed, i am working in an IT outsourcing company but do not have a solid background as an IT Delivery Manager and looking for a course to build myself up.
I am very glad to enroll in this course and now i am well-grounded and would like to know more in IT field. -
Thank you for clear explanation on each section of ITIL I've learned from. Very helpful and useful lessons.
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The course is very helpful. I learn a lot about Itil this will assist my organization going forward. As a tester I can Implement what a learned today.
