ITIL, ITSM, IT Service Delivery Management Tutorial

via YouTube

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Details

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Provider

YouTube
Pricing

Free Video
Languages

English
Duration & workload

1 hour 30 minutes
Sessions

On-Demand

Found in

Overview

Dive into the fundamentals of IT service delivery with this comprehensive tutorial based on ITIL, ITSM, and IT solution delivery processes. Explore key topics essential for understanding the basics of IT service delivery and preparing for the ITIL foundation exam. Gain valuable insights into ITIL's role in product positioning and customer service. Cover a wide range of subjects, including ITIL service lifecycle stages, service strategy, service design, service transition, service operation, and continuous service improvement. Learn about crucial concepts such as service value creation, demand management, service portfolio management, and various ITIL processes like incident management, problem management, and knowledge management. Discover the functions of IT service desk, application management, and IT operations management. By the end of this 1 hour and 30 minutes tutorial, acquire a solid foundation in ITIL principles and their practical applications in IT service management.

Syllabus

Taught by

Kavin Kumar

Reviews

5.0 rating, based on 6 Class Central reviews

Start your review of ITIL, ITSM, IT Service Delivery Management Tutorial

Shriya Litoria @shriya1195

I recently completed an IT service course, and I must say it was a delightful experience from start to finish. The course content was comprehensive yet presented in a clear and engaging manner, making complex IT concepts easy to understand. The instructors were knowledgeable and supportive, always ready to answer questions and provide guidance.

One of the highlights of the course was the practical hands-on projects, which allowed me to apply the theoretical knowledge gained in real-world scenarios. This practical approach not only enhanced my learning but also gave me valuable skills that I can immediately use in my job.
Mohammed Roshan R

Rating: ★★★★☆ Review: I recently completed the ITIL course on Class Central, and overall, it was a very positive experience. The course content is well-structured, making it accessible even for those who are new to IT Service Management. The modul…

Rating: ★★★★☆

Review:

I recently completed the ITIL course on Class Central, and overall, it was a very positive experience. The course content is well-structured, making it accessible even for those who are new to IT Service Management. The modules are detailed and cover all the essential aspects of ITIL, including the principles, processes, and best practices.

Pros:

Comprehensive Content: The course does a great job of breaking down complex concepts into understandable segments.
Flexible Learning: Being an online course, it allowed me to learn at my own pace, which was incredibly convenient.
Quizzes and Assessments: The quizzes at the end of each module helped reinforce the concepts and ensured I retained the information.
Cons:

Lack of Interactive Elements: While the content is thorough, I felt the course could benefit from more interactive elements or case studies to apply the knowledge in real-world scenarios.
Limited Community Interaction: There wasn’t much opportunity for peer interaction or discussion, which could enhance the learning experience.
Overall, I would highly recommend this course to anyone looking to gain a solid foundation in ITIL. It’s a great starting point for those aiming to pursue a career in IT Service Management or looking to improve their understanding of ITIL practices.
Johnson Adedeji Afolayan

Here's my review for completed ITIL, ITSM, and IT Service Delivery Management tutorial: Title: Comprehensive Guide to ITIL, ITSM, and IT Service Delivery Management I recently completed the tutorial on ITIL, ITSM, and IT Service Delivery Managemen…

Here's my review for completed ITIL, ITSM, and IT Service Delivery Management tutorial:

Title: Comprehensive Guide to ITIL, ITSM, and IT Service Delivery Management

I recently completed the tutorial on ITIL, ITSM, and IT Service Delivery Management, and I must say it exceeded my expectations. The content is well-structured, providing a deep dive into the intricate world of Information Technology Infrastructure Library (ITIL) and Service Management (ITSM).

The tutorial begins by demystifying the core concepts of ITIL, giving a clear understanding of its framework and principles. The step-by-step breakdown of ITSM processes, including incident management, change management, and problem management, was incredibly helpful. The real-world examples and case studies provided valuable insights into practical applications.

What sets this tutorial apart is its coverage of IT Service Delivery Management. The comprehensive exploration of service strategy, design, transition, and operation ensures a holistic understanding of the entire service lifecycle. I particularly appreciated the focus on continuous improvement and the alignment of IT services with business objectives.

The inclusion of practical implementation using tools and methodologies like ServiceNow and Jira added a hands-on aspect to the learning experience. It helped bridge the gap between theory and real-world application, making the tutorial suitable for both beginners and experienced professionals.

The tutorial's clarity and coherence, coupled with the instructor's expertise, make it an invaluable resource for anyone looking to enhance their knowledge in ITIL, ITSM, and IT Service Delivery Management. Whether you're a seasoned IT professional or a newcomer to the field, this tutorial is a must-have for building a solid foundation in these critical areas.

Overall, I highly recommend this tutorial to anyone seeking a comprehensive and well-presented guide to ITIL, ITSM, and IT Service Delivery Management. It's a valuable investment in your professional development journey.
AKOTOH Yawovi

The course is very helpful and well-tailored to suit my work experience as an IT Delivery Manager. Indeed, i am working in an IT outsourcing company but do not have a solid background as an IT Delivery Manager and looking for a course to build myself up.
I am very glad to enroll in this course and now i am well-grounded and would like to know more in IT field.
Olga Karlowicz

Thank you for clear explanation on each section of ITIL I've learned from. Very helpful and useful lessons.
Haylie Delport

The course is very helpful. I learn a lot about Itil this will assist my organization going forward. As a tester I can Implement what a learned today.