What you'll learn:
- Overview of IT Service Management and ITIL
- Concepts of Service Management
- The Four Dimensions of Service Management
- ITIL Service Value System
- The 34 ITIL Practices
NON-AFFILIATION DISCLAIMER: THIS COURSE IS NOT ASSOCIATED WITH NOR ENDORSED BY AXELOS.
ITIL 4 - the Information Technology Infrastructure Library is the conglomerate of Best Practices from several Industry sector and world class company. ITIL4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing knowledge.
This 3 hour course provides a full, highly-detailed, thorough and clear guide to ITIL 4 Foundation and how to implement it into the organizational day-to-day activities.
This course offers an exceptional thorough look at the ITIL 4 Foundation framework as it goes through the Four Dimensions, the Guiding Principles, Service Value System, and the IT Service Management Best Practices.
This course will help you gain a perfect understanding on the ITIL 4 Foundation framework with REAL LIFE EXAMPLES, 3 Exams and +240 QUESTIONS WITH ANSWERS!
NOTE THAT THE LAST VIDEO/LESSON CONTAINS 3 Exams and +240 QUESTIONS WITH ANSWERS IN PDF FORM.
PLEASE DO TAKE A LOOK AT THE VIDEOS PROVIDED FOR FREE BEFORE ENROLLING IN THIS COURSE!
This course is divided into 5 sections:
The first section acts as an introduction to the course, it provides you with definitions such as ITIL4, IT Service Management, the Four Dimensions, the Service Value System and more.
The second section speaks of the Concepts of Service Management, such as, Value and Value co-creation, Organizations, service providers/consumers, and other stakeholders, Products and services, Service relationships, Value outcomes, costs, and risks.
The third section contains a very detailed and simple explanation of the Four Dimensions of Service Management, such as, Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes, INLCUDING REAL-LIFE EXAMPLES.
The fourth section contains a very detailed and simple explanation of The Service Value System, including, Opportunity, Demand and Value, The Guiding Principles -in which we'll talk about each one separately- , Governance, Service Value Chain, Continual Improvement, INLCUDING REAL-LIFE EXAMPLES..
The fifth part is part of The Service Value System, here we'll go through each of the 34 Practices INLCUDING REAL-LIFE EXAMPLES.
PLEASE DO TAKE A LOOK AT THE COURSE CONTENT BEFORE ENROLLING IN THIS COURSE!
