ITIL® 4 Foundation (Live Online)

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.Note: The ITIL exam is given after the class is completed. Students are given a voucher to take the exam online with PeopleCert within 12 months of taking the course. The exam fee is INCLUDED in the course fee.Who Should AttendAnyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.Prerequisites: familiarity with IT terminology and IT-related work experience are recommended.What You Will CoverKey IT service management conceptsHow ITIL guiding principles can help an organization to adopt and adapt service managementThe 4 dimensions of service managementThe purpose and components of the service value systemThe activities of the service value chain and how they interconnectThe purpose of key ITIL practicesPreparation to sit the ITIL4 foundation examination