Dive into a comprehensive 8-hour ITIL V3 Foundation training playlist designed to provide a solid understanding of ITIL basics. Begin with the history of ITIL and progress through key elements of the ITIL 2011 Foundation. Explore various aspects of Service Management, including types of services, customers, stakeholders, and service providers, with both IT and non-IT examples. Differentiate between functions and processes, two crucial components of ITIL. Cover all essential ITIL 2011 Foundation topics in a well-structured order, focusing on the most relevant information to grasp concepts quickly and efficiently. Prepare for the ITIL Foundation Examination, which is available in 21 languages, including English, Arabic, Chinese, French, German, Japanese, and Spanish. Learn about Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement through detailed video lessons. Gain insights into specific processes such as Request Fulfillment, Problem Management, and Access Management. Understand the various functions within ITIL, including Service Desk, Technical Management, Application Management, and IT Operations Management. Conclude with guidance on the ITIL Qualification Scheme, exam preparation tips, and practice questions to reinforce your learning.
Overview
Syllabus
ITIL Foundation Introduction (ITIL Certification Training 2018).
ITIL Foundation Process Functions and RACI (ITIL Certification Training 2018).
ITIL Foundation Service Management (ITIL Certification Training 2018).
ITIL Foundation Service Strategy Introduction (ITIL Certification Training) (2018).
ITIL Foundation Service Strategy Processes (2018).
ITIL Foundation Service Design Introduction (2018).
ITIL Foundation Service Design Processes - I (2018).
ITIL Foundation Service Design Pocesses - II (2018).
ITIL Foundation Service Design Processes - III (2018).
ITIL Foundation Service Transition Introduction (2018).
ITIL Service Transition Processes - I (ITIL Certification Training 2018).
ITIL Foundation Service Transition Processes - II (ITIL Certification Training 2018).
ITIL Service Operation Introduction (ITIL Certification Training 2018).
ITIL Service Operation Processes - I (ITIL Certification Training 2018).
ITIL Service Operation Processes - Request Fulfillment (ITIL Certification Training 2018).
ITIL Service Operation Processes - Problem Management (ITIL Certification Training 2018).
ITIL Service Operation Processes - Access Management (ITIL Certification Training 2018).
ITIL Service Operation Functions - Service Desk (2018).
ITIL Service Operation Function - Technical Management (2018).
ITIL Service Operation Function - Application Management (2018).
ITIL Service Operation Function - IT Operations Management (2018).
ITIL CSI-Continual Service Improvement-Overview (ITIL Certification Training 2018).
ITIL CSI-Continual Service Improvement- Service Measurement (ITIL Certification Training 2018).
ITIL CSI-Continual Service Improvement-Demings Cycle & CSI Model (ITIL Certification Training 2018).
ITIL CSI-Continual Service Improvement-7 Step Improvement Process (ITIL Certification Training 2018).
ITIL Qualification Scheme (2018).
ITIL Foundation Exam Guide (ITIL Foundation Tips and Tricks) (ITIL Certification Training 2018).
ITIL Foundation Exam Books (2018).
ITIL Foundation SLA, OLA & UCs.
5 Tips for ITIL Foundation Exam (2018).
ITIL 2011 Practice questions (2019).
Taught by
ITIL School
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Reviews
5.0 rating, based on 1 Class Central review
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Great learning
Taking what new skills I had learnt during the course and then getting out onto a real site to complete an audit.
Exciting stuff.”
“The enthusiasm the tutors brought to the course engendered a positive and questioning atmosphere, excellent course.”
