Explore the fundamentals of IT Service Management through this comprehensive ITIL® 4 Foundation eLearning course. Delve into key concepts including the Service Value System, Service Value Chain, and Guiding Principles. Learn about the importance of people, costs, and risks in IT service delivery. Gain insights into the four dimensions of service management and understand how to create value in IT services. Access 11 free lessons from the full 25-lesson course, equivalent to a 2-day classroom training. Prepare for the ITIL Foundation certification exam with expert instruction from Ivor Macfarlane, co-author of ITIL. Enhance your IT service management skills and advance your career with this essential foundation-level course in the world's most popular IT Service Management framework.
Overview
Syllabus
ITIL® 4: What is Service Management? (eLearning 1/25).
ITIL® 4: Introduction to the Service Value System (eLearning 2/25).
ITIL® 4: Key Concepts and Building Blocks of ITIL (eLearning 3/25).
ITIL® 4: What is Value? (eLearning 4/25).
ITIL® 4: People (eLearning 5/25).
ITIL® 4: Costs and Risks (eLearning 6/25).
ITIL® 4: Service Value System (eLearning 7/25).
ITIL® 4: An Introduction to the Service Value Chain (eLearning 8/25).
ITIL® 4: Service Value Chain (eLearning 9/25).
ITIL® 4: Guiding Principles (eLearning 10/25).
ITIL® 4: The Four Dimensions (eLearning 11/25).
Taught by
Mplaza
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Reviews
4.9 rating, based on 7 Class Central reviews
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Tewodrose BekureThe ITIL4 Foundation course from Value Insights is a very valuable course with great resources, video explanations and other training material. I like the way the course is designed and how Alex Schmid (the trainer of the course) explains all necessary topics that are relevant for the ITIL4 exam -
Bradley Johannesbeautiful course learned alot with regards to ITIL 4. It is pretty comprehensive. It is easy-to-understand and most concepts and terminology are explained well. It, along with drills on my phone prepared me to pass the exam. -
Excellent Elearning course with very valuable information and updates. professionally delivered at a good pace and explained very well. highly recommended.
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Pedro MenesesVery useful, although the last 2 videos were unavailable. Thank you for the information.
Very well explained as well.
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I thought the course was well organized, clear and easy to follow and the instructor was very knowledgeable with excellent presentation skills." "The instructor did a great job in covering the course material. His personality was lively and encouraged engagement from all students." "It's easy to sum up—Excellent!
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Data AnalystBasic Understanding ITIL Process instructor's presentation was good Course was designed good ability to understand service value and also give examples of each point to understand the service value system Overall session is all good -
easy understanding details in slide clear and language spoke was great. Thank you very much, really appreciate it.
