Explore a 41-minute video detailing Oracle's transformation of the customer buying experience through their CX platform. Gain insights into the Oracle SaaS operations model, focusing on enterprise-level security and reliability. Discover the company's approach to delivering exceptional service experiences, including the implementation of Oracle CPQ and guided learning. Learn about the four core principles driving change, business process engineering, and the mobile platform. Hear customer testimonials and engage with a Q&A session to understand the impact of Oracle's innovations on the customer journey.
Oracle CX Transformation: Enhancing Customer Buying Experience
Overview
Syllabus
Introduction
Martins background
Why change
Problems
Four core principles
Oracle CX platform
Vision
Business challenges
Business process engineering
Oracle CPQ
What has CPQ developed
What have we learned
Customer testimonials
QA
Mobile platform
Oracle guided learning
Taught by
Oracle
