How Oracle Transformed the Sales and Service Experience with CX

Explore Oracle's transformation of their sales and service experience in this 46-minute video. Learn how the company reimagined the ownership experience by fostering collaboration between Sales and Solution Engineering using Oracle's CX platform. Discover the innovative "Solution Engineering as a Service" model and its implementation. Gain insights into the four pillars of this approach, service integration, and the resulting benefits. Understand the lessons learned, future plans, and change management strategies. Examine the impact on win rates, languages, taxes, files, campaigns, and feedback processes. Dive into real-world examples and quotes that illustrate the success of this transformation.