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Introduction
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Classroom Contents
Oracle CX Transformation: Enhancing Customer Buying Experience
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- 1 Introduction
- 2 Martins background
- 3 Why change
- 4 Problems
- 5 Four core principles
- 6 Oracle CX platform
- 7 Vision
- 8 Business challenges
- 9 Business process engineering
- 10 Oracle CPQ
- 11 What has CPQ developed
- 12 What have we learned
- 13 Customer testimonials
- 14 QA
- 15 Mobile platform
- 16 Oracle guided learning
