Customer Service to Customer Relationship Management

• Satisfied customers are returning customers. Converting your customers into brand advocates will not only bring you more customers but savings in advertisement costs. How do you do that? Check out this course and begin doubling and even tripling your revenue through brand advocates.

While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer.