What you'll learn:
- The Fundamental Principle Of Customer Service
- The Importance & Role Of Customer Service In Any Business
- The Types Of Customer Service & Their Importance
- The Core Understanding Of Role Of A Customer Service Executive
- The Skills Required To Be A Great Customer Service Executive
- The Culture Of Helping & Providing Excellent Customer Experience
- The Key To Create Long Lasting Relationship With Customers
- The Tricks & Tips To Manage Upset Customers & Delight Them
- The Key To Emotional Well Being While Dealing With Customers
- The Steps To Use Customer Feedback For Process Improvement
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service Executive. This course is also for entrepreneurs to the learn importance of customer service in any business.
Why this course?- Easy to understand concepts and tools that help anyone acquire the skill of providing excellent customer support in less than $20.
What else is offered? -This training offers all theoretical knowledge combines with assignments, quizzes and real life customer calls to help enhance the learning of the student. The course also offers a Q&Asection, assignment feedback and direct messaging option to provide exceptional cause experience.
What do I teach in this course -
The true essence of Customer Service
What is Customer Service?Why is Customer Service important?
How Service is becoming more important than the product
The importance of Customer Service in all aspects of a business
Who is a Customer Service Executive?
What are the roles and responsibilities of a professional Customer Service Executive?
The skills important for a Customer Service Executive.
How empathy and honesty help provide exceptional Customer Service.
The long term implications of great Customer Service.
How to handle customer calls through explained real world calls.
Understand complete world of Customer Service, Customer Support, and Customer Care.
Who is this course for -
Anyone who wants to enter the field of customer service and apply for the role of a customer service executive.
Existing customer service executives who want to learn more about customer service and improve their skills
Entrepreneurs who want to grow their company and brand by giving exceptional customer service.
Freelancers who want to provide great customer service to their clients and create lasting relationships with them.
Customer service is critical for success of any business. You can have just one customer in your business but as long as you provide good service to that customer, you will have a long lasting relationship that helps your company grow.
You will also learn everything you need to know to create your own high-performing customer service team.
You will have the opportunity to not just learn theories but also take assignments, ask questions specific to you, understand case studies of successful customer service companies and even watch sample customer interactions.
"The course starts with a great introduction and overview of Customer Service, then goes onto the how's and finally has sales call. Overall, a complete course that has helped me understand the importance of customer service and how to excel in providing that excellent customer service." - John C.
"As a beginner who is currently applying for jobs in customer service, I feel this course is exactly what I needed. It has set me up perfectly to know what my job would entail, how to handle customers, and what kind of roles and tasks I could have. The instructor has also given it a perspective from an entrepreneur so in case I ever start my own business, it would make sense that in order to satisfy customers, good customer service is important. I hope I can implement the things taught in this course and do a good job at my company and create a lot of satisfied and happy customers for them." - Victoria
Special credit to Krittika Arora for helping me create this course.
In case you have any questions feel free to reach out to me.
I look forward to seeing you in the course!
Salil Dhawan, Peter Alkema
