Customer Support Courses and Certifications

Master Ticketing System & Help Desk Fundamentals

104 ratings at Udemy

Applies to ANY system | Build Strong Processes | Support Your Team | Streamline Operations | Hands-On Experience

• Udemy
• 2 hours 38 minutes
• On-Demand
• Paid Course

Skills and Best Practices for Cloud Support Associates

Explore cloud support best practices, tools, and methodologies. Learn from AWS professionals about customer interactions, troubleshooting, and becoming a trusted advisor in the cloud support field.

• Coursera
• 4 hours 53 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Become a Customer Support Specialist

Develop essential customer support skills: effective communication, problem-solving, de-escalation, and value creation. Master phone and email support, social media engagement, and innovative service techniques.

• LinkedIn Learning
• On-Demand
• Free Trial Available
• 9 courses

Microcredential

Essential New Skills in Customer Support

Discover essential customer support skills: empathy, knowledge management, legendary service, and handling difficult interactions. Enhance your expertise for career growth and improved customer experiences.

• LinkedIn Learning
• On-Demand
• Free Trial Available
• 4 courses

Conf42

LLMs: Revolutionizing Customer Support or Ringing its Death Knell?

Explore the impact of LLMs on customer support, examining pros, cons, hybrid approaches, and stakeholder perspectives for a balanced view of this technological shift.

• YouTube
• 17 minutes
• On-Demand
• Free Video

Data Science Festival

Experimenting with Customer Support Operations

Explore challenges and solutions for conducting product experiments in customer support, focusing on overcoming complexities in operational settings.

• YouTube
• 13 minutes
• On-Demand
• Free Video

Google Cloud Customer Care Fundamentals-Português Brasileiro

Aprenda a maximizar o suporte do Google Cloud, desde a criação de casos até a comunicação eficaz com engenheiros, entendendo prioridades, SLOs e processos de escalonamento.

• Coursera
• 51 minutes
• On-Demand
• Free Online Course (Audit)

Google Cloud Customer Care Fundamentals - Español

Aprenda a utilizar eficazmente el servicio de atención al cliente de Google Cloud, desde la creación de casos hasta su resolución, incluyendo prácticas recomendadas y opciones de asistencia.

• Coursera
• 56 minutes
• On-Demand
• Free Online Course (Audit)

Introduction to Technical Support

994 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

CompTIA A+ Core 1 (220-1101) Complete Course & Practice Exam

25013 ratings at Udemy

Pass the CompTIA A+ (220-1101) Core 1 exam with help from a top expert in the field!

• Udemy
• 1 day 1 hour 44 minutes
• On-Demand
• Paid Course

CompTIA A+ Core 2 (220-1102) Complete Course & Practice Exam

6895 ratings at Udemy

Pass the CompTIA A+ (220-1102) Core 2 exam with help from a top expert in the field!

• Udemy
• 1 day 11 hours 51 minutes
• On-Demand
• Paid Course

Customer Service Training: Dealing with Difficult Customers

4575 ratings at Udemy

Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills

• Udemy
• 1 hour 41 minutes
• On-Demand
• Paid Course

IT Support Technical Skills Bootcamp

3294 ratings at Udemy

Hands-on Technical skills for IT Support Professionals

• Udemy
• 1 day 15 hours 33 minutes
• On-Demand
• Paid Course

Customer Support Skills

2762 ratings at Udemy

Get trained in the basic skills required to be successful in customer support

• Udemy
• On-Demand
• Free Online Course

Facebook Marketing - Build Facebook Messenger Chatbots

1759 ratings at Udemy

Facebook marketing & Facebook ads: Design, develop & optimize MobileMonkey Facebook Chatbots without writing any code!

• Udemy
• 11 hours 24 minutes
• On-Demand
• Paid Course