Become a Customer Support Specialist

Courses under this program:
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Course 2: Writing Customer Service Emails
-Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs.

Course 3: Phone-Based Customer Service
-Learn how to identify and address the unique challenges posed by serving customers over the phone.

Course 4: Customer Service: Managing Customer Expectations
-Learn how to manage customer expectations so customers leave satisfied and keep coming back.

Course 5: Customer Service: Problem Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Course 6: De-Escalating Conversations for Customer Service
-Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.

Course 7: Customer Service: Creating Customer Value
-Learn how to define, create, and measure customer value.

Course 8: Innovative Customer Service Techniques
-Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.

Course 9: Serving Customers Using Social Media
-Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.