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LinkedIn Learning

Innovative Customer Service Techniques

via LinkedIn Learning

Overview

Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.

Syllabus

Getting Innovative with Your Customer Service
  • Help your team unlock their potential
  • What you'll learn from watching this course
  • Understanding why customer service is hard
1. Influencing Customer Perceptions
  • Identifying the most important need
  • Winning the moments of truth
  • Making wait time more bearable
  • Getting customers to know your name
2. Enhancing Your Service Senses
  • Improving your powers of observation
  • Overcoming the illusion of speed
  • Understanding the consequences of multitasking
  • Avoiding directed attention fatigue
3. Building Teamwork
  • Identifying the secrets of employee motivation
  • Increasing teamwork between departments
  • Creating positive social pressure
Conclusion
  • Resources to improve your customer service

Taught by

Jeff Toister

Reviews

4.7 rating at LinkedIn Learning based on 1815 ratings

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