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LinkedIn Learning

Essential New Skills in Customer Support

via LinkedIn Learning Path

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Overview

New skills can lead to new opportunities. According to a recent LinkedIn study, about 25% of LinkedIn members changed jobs from 2015 to 2021 within the same occupation. And by 2025, LinkedIn expects a 40% change. Learn the most up-to-date customer support skills based on LinkedIn data.
  • Identify skills needed as a customer support professional.
  • Define knowledge management.
  • Explain how to handle abusive customers.

Syllabus

Courses under this program:
Course 1: Empathy for Customer Service Professionals
-Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported.

Course 2: Customer Service: Knowledge Management
-Deliver better customer experiences by learning how to keep your organization’s knowledge base up to date with easy-to-find, useful information.

Course 3: Providing Legendary Customer Service
-Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively.

Course 4: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Courses

Taught by

Myra Bryant Golden, David Kay, Elaine Harris, M. Ed. and David Brownlee

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