What you'll learn:
- Provide WORLD-CLASS customer service
- Use empathy to truly understand the needs of your customers
- Understand the emotional experience of your customers, and CONNECT with them
- Provide TRULY PERSONALIZED support, and inspire customer loyalty
- Build long-term CUSTOMER LOYALTY
- WORLD-CLASS student support: I answer 99% of student questions within 24 hours
- PERSONALIZED HELP from the instructor: Join OFFICE HOURS Zoom call with the instructor and students to ask questions directly
Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your business to their friends.
WHYEMPATHY
You don't want to cut corners on your customer service because if a customer is reaching out to you for help, they are experiencing a pain point. They are also often in an heightened emotional state.
If you neglect them in this situation or give minimal care and support, they will remember that next time they have to buy from you, and it might act as a deterrent. But if you give them truly caring customer service, they will remember that too, and they will trust your brand more, which might get them to remain as customers longer and buy more from you.
LISTENTOCUSTOMERS BETTER
Most communication is non-verbal, so you'll also learn active listening techniques as well as elements of non-verbal communication. It will help you understand the needs of your customers sooner, which will enable you to provide them with better support!
BEKNOWNFOR WORLD-CLASSCAREANDSUPPORT
Use customer service as more than just something you have to do, but rather as an advantage by which you retain clients and win new clients through the recommendations of your existing customers.
Invest in your future! Enroll today!
