- Module 1: This module examines the components available for managing and administrating Power Virtual Agent Bots.
In this module, you will:
- Create and configure a new bot.
- Set permissions and security.
- Use topics and entities.
- Import and export bots.
- Authenticate users.
- Module 2: This module explores how to set up a Power Virtual Agents bot to use voice.
In this module, you’ll:
- Explore the required setup for enabling a Power Virtual Agents bot for voice capabilities.
- Learn why you would enable a bot for voice.
- Install the necessary extensions.
- Set up the handoff with your voice provider.
- Module 3: This module describes the setup that’s required to use Azure AI Services for Language to enhance the capabilities of a Power Virtual Agents bot.
In this module, you'll:
- Explore why using more services is important for your bot functionality.
- Learn about Azure AI Services for Language and its capabilities.
- Review how to create a bot and prepare it for use with Azure AI Services for Language.
- Learn how to call your Azure AI Services for Language service from within a bot with a Power Automate flow.
Overview
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Syllabus
- Module 1: Module 1: Manage Power Virtual Agents
- Introduction
- Environments in Power Virtual Agents
- Bot topics permissions
- Bot entities and flow permissions
- Monitor and diagnose
- Administer and manage
- Export and import bots
- Authentication
- Check your knowledge
- Summary
- Module 2: Module 2: Set up a Power Virtual Agents bot for voice
- Introduction
- Deploy the necessary extensions
- Set up the handoff to your customer service application
- Set up for voice
- Check your knowledge
- Summary
- Module 3: Module 3: Use Azure AI Services for Language in a Power Virtual Agents bot
- Introduction
- Azure AI Services for Language
- Define your bot
- Call your service
- Deploy your bot
- Check your knowledge
- Summary