- Module 1: Learn about Microsoft Power Virtual Agents bots.
- Create Power Virtual Agents bots.
- Test Power Virtual Agents bots.
- Analyze performance.
- Module 2: Microsoft Power Virtual Agents helps you quickly enhance your bot’s functionality to make it even more powerful. This module examines methods that you can use to enhance your Power Virtual Agents bots.
- Initiate Power Automate flows directly from topics in your bot.
- Configure bots to pass conversations to applications such as Omnichannel for Customer Service.
- Extract content from support pages and configure it into bot topics that you can use in conversations.
- Module 3: Microsoft Power Virtual Agents uses trigger phrases in bots to identify when to present a topic to a customer. This module will examine how you can use topics to create and manage conversation paths in a bot.
- Work with bot topics and branch a topic.
- Use entities in a conversation.
- Use variables across topics.
- Use a fallback topic rather than triggering an escalation.
- Manage a topic status, copy topics, and resolve topic errors.
- Module 4: Learn how to implement no-code chatbots to solve common customer issues.
- Create and configure a new bot.
- Set permissions and security.
- Use topics and entities.
In this module, you will:
In this module, you will:
In this module, you will:
In this module, you will:
