Overview

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Module 1: Learn how to plan your first chatbot.
In this module, you'll:
- Use the Try it feature on the Power Virtual Agents website.
- Connect the Generative answers feature in Power Virtual Agents with your website so you can start asking questions.
- Discover common goals for bot projects and how to consider the fundamentals of business value when implementing bots.
- Learn about the core components to consider first when building bots, including topics, sub topics, and customer phrases.
- Learn how to expand on topic information and determine if topics are single or multi turn or if they require specific data to better serve customer needs.
Module 2: Learn how to create your first chatbot in Power Virtual Agents.
In this module, you'll:
- Create a new chatbot by using the unified authoring canvas in Power Virtual Agents.
- Create your first topic and add content to the topic, including rich text responses and more.
- Use the Copilot feature in Power Virtual Agents to create a topic with AI.
- Learn how to test your bot in Power Virtual Agents.
- Publish your bot on a demo website.
Module 3: Learn about unified authoring.
In this module, you'll:
- Learn the fundamentals of the message and question nodes.
- Become familiar with the system topics and their behavior.
- Discover the fundamentals of entities and slot filling.
- Learn how to use variables in Power Virtual Agents.
- Explore the extensibility capability, including Power Fx and extended node properties.
Module 4: Learn how to build Power Automate flows for your Power Virtual Agents chatbot to automate more customer support.
In this module, you'll:
- Learn about the basics of Power Automate.
- Use Power Virtual Agents to request data from another data source and return the data in a conversational dialog with a customer or user.

Syllabus

Module 1: Module 1: Plan your first chatbot - Online workshop
- Introduction
- Scenarios and prerequisites
- Use Power Virtual Agents with Generative answers (Optional)
- Natural language understanding
- Ideation
- Requirements gathering and topic planning
- Practice
- Check your knowledge
- Summary
Module 2: Module 2: Create your first chatbot in Power Virtual Agents - Online workshop
- Introduction
- Exercise - Build your first chatbot
- Exercise - Try out a conversation in the Test bot pane
- Exercise - Create your first topic
- Exercise - Publish your bot to the demo site for testing
- Check your knowledge
- Summary
Module 3: Module 3: Authoring 101: writing in unified authoring - Online workshop
- Introduction
- Setup
- Entities in Power Virtual Agents
- Variables
- Use variables in conditions
- Use topic nodes
- Question node behavior
- Rich text options for message and question nodes
- Message variations
- Productivity features
- Speech authoring
- Code view and Power Fx
- Check your knowledge
- Summary
Module 4: Module 4: Build Power Automate flows for your chatbot - Online workshop
- Introduction
- Fundamental knowledge - Power Automate
- Exercise - Build a basic Power Automate flow in Power Virtual Agents
- Check your knowledge
- Summary