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Microsoft

Extend and manage Microsoft Copilot Studio agents

Microsoft via Microsoft Learn

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Overview

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  • Module 1: This module examines the components available for managing and administrating Power Virtual Agent Bots.

    In this module, you will:

    • Create and configure a new bot.
    • Set permissions and security.
    • Use topics and entities.
    • Import and export bots.
    • Authenticate users.
  • Module 2: This module explores how to set up a Power Virtual Agents bot to use voice.

    In this module, you’ll:

    • Explore the required setup for enabling a Power Virtual Agents bot for voice capabilities.
    • Learn why you would enable a bot for voice.
    • Install the necessary extensions.
    • Set up the handoff with your voice provider.
  • Module 3: This module describes the setup that’s required to use Azure AI Services for Language to enhance the capabilities of a Power Virtual Agents bot.

    In this module, you'll:

    • Explore why using more services is important for your bot functionality.
    • Learn about Azure AI Services for Language and its capabilities.
    • Review how to create a bot and prepare it for use with Azure AI Services for Language.
    • Learn how to call your Azure AI Services for Language service from within a bot with a Power Automate flow.

Syllabus

  • Module 1: Module 1: Manage Power Virtual Agents
    • Introduction
    • Environments in Power Virtual Agents
    • Bot topics permissions
    • Bot entities and flow permissions
    • Monitor and diagnose
    • Administer and manage
    • Export and import bots
    • Authentication
    • Check your knowledge
    • Summary
  • Module 2: Module 2: Set up a Power Virtual Agents bot for voice
    • Introduction
    • Deploy the necessary extensions
    • Set up the handoff to your customer service application
    • Set up for voice
    • Check your knowledge
    • Summary
  • Module 3: Module 3: Use Azure AI Services for Language in a Power Virtual Agents bot
    • Introduction
    • Azure AI Services for Language
    • Define your bot
    • Call your service
    • Deploy your bot
    • Check your knowledge
    • Summary

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