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Microsoft

Create connected patient experiences with Microsoft Cloud for Healthcare

Microsoft via Microsoft Learn

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Overview

  • Module 1: This module explains the process of obtaining a training environment that you'll use for all subsequent modules in this learning path for Microsoft Cloud for Healthcare.

    This module explains the following concepts:

    • Dependencies of Microsoft Cloud for Healthcare
    • Trial licenses for dependent products
    • Trial licenses for Microsoft Cloud for Healthcare
    • Environment configuration to deploy Microsoft Cloud for Healthcare
    • How to assign security roles
  • Module 2: Learn how to enhance patient engagement within a healthcare organization by using patient outreach tools. The Patient Outreach application is part of Microsoft Cloud for Healthcare, and it focuses on patient campaign management, which helps you organize and automate marketing and communicate with patients. The app helps healthcare providers reach out to their communities and patients in a targeted, efficient way. Providers can choose email, text, regular mail, or a combination, to provide healthcare information to specific groups of patients and community members.

    After you complete this module, you'll be able to:

    • Create a patient segment.
    • Create a marketing email.
    • Create a patient journey.
    • Create a virtual healthcare marketing event.
  • Module 3: Explore the Azure Health Bot in Microsoft Cloud for Healthcare and discover how healthcare organizations can use it to build and deploy AI-powered, compliant, conversational healthcare experiences at scale.

    This module explains how to:

    • Set up Azure Health Bot.
    • Set up Omnichannel for Customer Service live chat.
    • Embed Azure Health Bot in a Power Apps portal.
    • Extend Azure Health Bot with custom scenarios.
  • Module 4: Provide patients with access to their health data, appointment scheduling, and information through the Patient Access portal and the Patient Service Center in Microsoft Cloud for Healthcare.

    In this module, you'll:

    • Set up and navigate the Patient Access portal.
    • Create and set up agent scripts to show in the Productivity pane.
    • Create and set up knowledge articles.
    • Experience an escalation scenario from the Healthcare Patient Portal through Microsoft Azure Health Bot into Patient Service Center.
  • Module 5: In this module, you'll learn how to configure the virtual visits as part of the Microsoft Cloud for Healthcare. The virtual visit configuration allows clinicians to use video conferencing to provide high-quality, personalized, and affordable consultations. Using the entire meetings platform in Microsoft Teams, providers can schedule, manage, and conduct virtual visits with patients.

    After you complete this module, you'll be able to:

    • Set up virtual visits in Microsoft Cloud for Healthcare
    • Set up Microsoft Teams for virtual visits
    • Schedule a virtual visit in the Patient Portal

Syllabus

  • Module 1: Module 1: Microsoft Cloud for Healthcare training environment preparation
    • Introduction
    • Create a Microsoft 365 tenant
    • Obtain other trial licenses
    • Configure environment
    • Assign security roles
    • Check your knowledge
    • Summary
  • Module 2: Module 2: Patient outreach in Microsoft Cloud for Healthcare
    • Introduction
    • Exercise - Create a patient segment
    • Exercise - Create a marketing email
    • Exercise - Create a patient journey
    • Exercise - Create a trigger-based patient journey
    • Exercise - Create a virtual healthcare marketing event
    • Check your knowledge
    • Summary
  • Module 3: Module 3: Azure Health Bot in Microsoft Cloud for Healthcare
    • Introduction
    • Set up Azure Health Bot
    • Set up Omnichannel for Customer Service live chat
    • Embed Azure Health Bot in the Power Apps portal
    • Extend Azure Health Bot with custom scenarios
    • Check your knowledge
    • Summary
  • Module 4: Module 4: Enable patients to access the Patient Access portal
    • Introduction
    • Exercise - Set up and navigate the Patient Access portal
    • Exercise - Create and set up agent scripts
    • Exercise - Create and manage knowledge articles
    • Exercise - Experience escalation into Patient Service Center
    • Check your knowledge
    • Summary
  • Module 5: Module 5: Virtual visits in Microsoft Cloud for Healthcare
    • Introduction
    • Configure Microsoft Cloud for Healthcare for virtual visits
    • Configure Microsoft Teams for virtual visits
    • Schedule a virtual visit
    • Check your knowledge
    • Summary

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