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Microsoft

Create copilots with Microsoft Copilot Studio - Online Workshop

Microsoft via Microsoft Learn

Overview

  • Module 1: Learn how to plan your first chatbot.

    In this module, you'll:

    • Use the Try it feature on the Power Virtual Agents website.
    • Connect the Generative answers feature in Power Virtual Agents with your website so you can start asking questions.
    • Discover common goals for bot projects and how to consider the fundamentals of business value when implementing bots.
    • Learn about the core components to consider first when building bots, including topics, sub topics, and customer phrases.
    • Learn how to expand on topic information and determine if topics are single or multi turn or if they require specific data to better serve customer needs.
  • Module 2: Learn how to create your first chatbot in Power Virtual Agents.

    In this module, you'll:

    • Create a new chatbot by using the unified authoring canvas in Power Virtual Agents.
    • Create your first topic and add content to the topic, including rich text responses and more.
    • Use the Copilot feature in Power Virtual Agents to create a topic with AI.
    • Learn how to test your bot in Power Virtual Agents.
    • Publish your bot on a demo website.
  • Module 3: Learn about unified authoring.

    In this module, you'll:

    • Learn the fundamentals of the message and question nodes.
    • Become familiar with the system topics and their behavior.
    • Discover the fundamentals of entities and slot filling.
    • Learn how to use variables in Power Virtual Agents.
    • Explore the extensibility capability, including Power Fx and extended node properties.
  • Module 4: Learn how to build Power Automate flows for your Power Virtual Agents chatbot to automate more customer support.

    In this module, you'll:

    • Learn about the basics of Power Automate.
    • Use Power Virtual Agents to request data from another data source and return the data in a conversational dialog with a customer or user.

Syllabus

  • Module 1: Module 1: Plan your first chatbot - Online workshop
    • Introduction
    • Scenarios and prerequisites
    • Use Power Virtual Agents with Generative answers (Optional)
    • Natural language understanding
    • Ideation
    • Requirements gathering and topic planning
    • Practice
    • Check your knowledge
    • Summary
  • Module 2: Module 2: Create your first chatbot in Power Virtual Agents - Online workshop
    • Introduction
    • Exercise - Build your first chatbot
    • Exercise - Try out a conversation in the Test bot pane
    • Exercise - Create your first topic
    • Exercise - Publish your bot to the demo site for testing
    • Check your knowledge
    • Summary
  • Module 3: Module 3: Authoring 101: writing in unified authoring - Online workshop
    • Introduction
    • Setup
    • Entities in Power Virtual Agents
    • Variables
    • Use variables in conditions
    • Use topic nodes
    • Question node behavior
    • Rich text options for message and question nodes
    • Message variations
    • Productivity features
    • Speech authoring
    • Code view and Power Fx
    • Check your knowledge
    • Summary
  • Module 4: Module 4: Build Power Automate flows for your chatbot - Online workshop
    • Introduction
    • Fundamental knowledge - Power Automate
    • Exercise - Build a basic Power Automate flow in Power Virtual Agents
    • Check your knowledge
    • Summary

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