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Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

Microsoft via Microsoft Learn

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Overview

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Module 1: Get introduced to the customer engagement apps

After completing this module, you will be able to:

Explain customer engagement
Describe Microsoft Dataverse
List the Dynamics 365 customer engagement apps
Describe the common components and features of the Dynamics 365 customer engagement apps

Module 2: Explore Dynamics 365 Marketing

After completing this module, you will be able to:

Describe marketing concepts and strategies
List key industry and application terminology
Describe Dynamics 365 Marketing application features

Module 3: Describe Dynamics 365 Marketing capabilities

After completing this module, you will be able to:

Define core marketing tasks
Describe email marketing
Work with Customer Journeys
Describe event management

Module 4: Review additional marketing apps

After completing this module, you'll be able to:

Describe LinkedIn Campaign Manager
Explain Dynamics 365 Customer Voice
Describe Dynamics 365 Customer Insights

Syllabus

Module 1: Get introduced to the customer engagement apps

Introduction
Define customer engagement
Describe Microsoft Dataverse
Examine the customer engagement apps
Work with customers and activities
Explain how to search and filter data
Examine the product catalog
Review integration technologies and use cases
Examine out-of-the-box reporting capabilities
Knowledge check
Summary

Module 2: Explore Dynamics 365 Marketing

Introduction
Review marketing concepts and strategies
Describe Dynamics 365 Marketing capabilities and benefits
Explain key terminology
Describe how to get started with Dynamics 365 Marketing
Knowledge check
Summary

Module 3: Describe Dynamics 365 Marketing capabilities

Introduction
Explain core marketing tasks
Describe segments in Dynamics 365 Marketing
Examine email marketing
Describe lead generation and qualification
Prepare customer journeys
Explore event management capabilities
Knowledge check
Summary

Module 4: Review additional marketing apps

Introduction
Get introduced to additional marketing apps
Describe LinkedIn Campaign Manager
Describe Dynamics 365 Customer Voice
Describe Dynamics 365 Customer Insights
Knowledge check
Summary

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Aksil Abdelkrim

je veu avoir une certificat pour améliore mes capacité et ajouter des diplome sur mon cv si c'est possible