Learn how to measure and drive change by establishing the right metrics, leveraging processes capable of supporting the change, and transforming mindsets and behaviors.
Overview
Syllabus
Introduction
- The manager's role in driving measurable, sustainable change
- How to use this course
- Overview of Triple E model for sustainable change
- Example: Enable, empower, and encourage change
- Using metrics to drive sustainable change
- Evaluating legacy metrics
- Leading vs. lagging indicators
- Ensuring customer focus in metrics when implementing change
- Developing the right metrics to drive sustainable change
- Enable change: Processes and systems
- Empower change: Authority
- Empower change: Control and execution
- Encourage change: Align rewards with metrics
- Encourage change: Align performance appraisals
- Triple E gap analysis
Taught by
Richard Chua
