- Identify key tools to enable ITSM success.
- Analyze common ITSM measures and metrics.
- Discover best practices for solving problems.
- Build change management best practices into your ITSM.
Overview
IT service management (ITSM) ensures you can successfully create, deliver, and support IT services through the management of end-to-end IT service delivery to meet your business goals. In this learning path, you’ll compare and contrast common ITSM tools, identify and analyze measures and metrics for ITSM success, discover a framework for ITSM change management, and discover best practices for ITSM problem management.
Syllabus
Courses under this program:
Course 1: IT Service Management Foundations: Tools
-This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.
Course 2: IT Service Management Foundations: Measures and Metrics
-Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.
Course 3: IT Service Management Foundations: Change Management
-Learn how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements.
Course 4: IT Service Management Foundations: Problem Management
-Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.
Course 1: IT Service Management Foundations: Tools
-This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.
Course 2: IT Service Management Foundations: Measures and Metrics
-Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.
Course 3: IT Service Management Foundations: Change Management
-Learn how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements.
Course 4: IT Service Management Foundations: Problem Management
-Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.
Courses
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Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.
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Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.
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This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.
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Learn how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements.
Taught by
Jim Kerrigan, Jason Dion, Ernest Mueller and Shane Chagpar