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LinkedIn Learning

Develop Your IT Service Management (ITSM) Skills

via LinkedIn Learning Path

Overview

IT service management (ITSM) ensures you can successfully create, deliver, and support IT services through the management of end-to-end IT service delivery to meet your business goals. In this learning path, you’ll compare and contrast common ITSM tools, identify and analyze measures and metrics for ITSM success, discover a framework for ITSM change management, and discover best practices for ITSM problem management.
  • Identify key tools to enable ITSM success.
  • Analyze common ITSM measures and metrics.
  • Discover best practices for solving problems.
  • Build change management best practices into your ITSM.

Syllabus

Courses under this program:
Course 1: IT Service Management Foundations: Tools
-This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.

Course 2: IT Service Management Foundations: Measures and Metrics
-Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.

Course 3: IT Service Management Foundations: Change Management
-Learn how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements.

Course 4: IT Service Management Foundations: Problem Management
-Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.

Courses

Taught by

Jim Kerrigan, Jason Dion, Ernest Mueller and Shane Chagpar

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