This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.
Overview
Syllabus
Introduction
- Making the right choice for ITSM tools
- Why these tools?
- What are the considerations?
- Accessible
- Notable tool features highlighting ServiceNow
- Auditable
- Notable tool features highlighting BMC
- Efficient
- Notable tool features highlighting Ivanti
- Functional
- Notable tool features highlighting EasyVista
- Measureable
- Notable tool features highlighting ManageEngine
- Permissive
- Notable tool features highlighting ServiceNow
- Reportable
- Notable tool features highlighting BMC
- Upgradeable
- Notable tool features highlighting Freshworks
- The broader ITSM tool ecosystem
- Next steps
Taught by
Jim Kerrigan