Become an IT Support Technician

Overview

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Learn the core concepts of PC maintenance to prepare for a job as an IT technician. From deployment, administration, and networking fundamentals for Windows 10 to the basics of PC anatomy and troubleshooting, develop the skills needed to identify and resolve IT issues.

Develop administration and troubleshooting skills.
Learn installation best practices for hardware and software.
Apply new skills to resolve network issues.

Syllabus

Course 1: Building Your Technology Skills

Build your technology skills, one tutorial at a time, and discover tips targeted at busy IT professionals.

Course 2: Computer Components and Peripherals for IT Technicians

Learn how to maintain a computer—inside and out. Learn how to manage internal and external components, such as processors, motherboards, monitors, and printers.

Course 3: Learning PC Maintenance and Performance

Maintain the performance of your PC. Learn how to make sure your system is running at its peak by adjusting Windows security settings, backup and recovery options, and updates.

Course 4: Troubleshooting Common PC Issues for Users

Learn how to troubleshoot a range of hardware, software, and network issues that PC users commonly encounter.

Course 5: IT Support for a Hybrid Workforce

Explore important considerations for IT teams as companies prepare for the in-office return of the workforce.

Course 6: Windows 10: Supporting Users Essential Training

Learn about the techniques and concepts that IT professionals must know to support users and troubleshoot Windows 10 in an organization.

Course 7: Windows 10: Managing Admin Tasks Essential Training

Get an in-depth look at the interface and features of Windows 10, including installation, post-deployment tasks, security, virtualization, and more.

Course 8: Windows 10: Administration

Learn how to keep Windows 10 in tip-top shape. This course is designed for IT professionals and new Windows administrators who want to prepare for a job in IT.

Course 9: Windows 10: Security

Learn how to protect your network, files, and system. This course covers authentication, encryption, defenses against viruses and malware, network security, remote desktops, and more.

Course 10: Windows 10: Networking

Learn the basics of Windows networking. Find out how to connect to a network, manage network settings, maintain a firewall, and troubleshoot connectivity issues in Windows 10.

Course 11: Windows 10: Troubleshooting for IT Support

Learn how to troubleshoot Windows 10 issues commonly encountered by IT and help desk professionals.

Course 12: IT Service Desk Careers and Certifications: First Steps

Explore different careers and certifications that can help you start an IT career or advance your existing IT service desk career.

Taught by

Martin Guidry, dan gookin, dan gookin, dan gookin, Robert McMillen, MBA, MCT, MCSE , Brien Posey, Brien Posey, Martin Guidry, Martin Guidry, Joli Ballew, Andrew Bettany and Fancy Mills