Managing Emotions in the Workplace (Live Online)

Full Course Title: Managing Emotions in the Workplace: Strategies for SuccessUnsure how to manage anger or frustration? Do you swallow your feelings until you can't hold back, then say too much? Are you in charge of your emotions, or are they in charge of you?If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You'll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.How You Will Benefit:Understand the connection between emotions and stress in the workplaceImprove your skills at managing emotions in the workplace and maximizing work relationshipsBecome more effective at managing emotions in the workplace through assertiveness communication skillsCreate less stress in the workplace by fostering work environments where emotional honesty and emotional energy are acceptedLearn how to balance the physical, mental and emotional aspects of lifeControl your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groupsWhat will be coveredUnderstanding Stress in the Workplace:Identify common causes of stress in the workplace from personal experiencesCategorize common symptomsDiscern the difference between positive stress and negative stress in the workplaceDetermine your levels of personal and work-related stressRecognize the ways you may be contributing unintentionally to your own levels of stress in the workplaceIdentify aspects of your personal and professional lifestyles in relation to your management of emotional well-beingA Closer Look at Feelings and Emotional Well-Being:Define personal mastery and its impact on your work lifeDifferentiate between the two groups of emotions to better understand how you are feeling and whyIdentify different feelings in the past, present and futureEvaluate your emotional debt and discover ways to pay it offAnalyze situations so that your emotions do not sabotage the results you wantRecognize thoughts, feelings and behaviors associated with stressful situationsAnalyze behavior patterns associated with stressful eventsCommunicating or Controlling? Balance or Ballistics?:Use your mirror listening skills to understand how others are feelingIdentify feelings and the reasons why people feel the way they doRecognize when to be assertive in interacting with othersConstruct assertive messages using the XYZ techniqueRituals—Managing Emotions in the Workplace:Identify rituals that presently exist in your lifeClassify rituals according to purposePersonal Action Plans—Putting It All Together:Create a personal action plan to implement your learning back at work