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CodeSignal

Supercommunicators - Have Conversations that Matter

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Overview

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Based on principles in "Supercommunicators" by Charles Duhigg, this learning path empowers you with skills to foster clarity, empathy, and connection. You will explore techniques for framing meaningful conversations, uncovering underlying issues, and managing emotional dynamics.

Syllabus

  • Introduction to Conversations That Matter
    • This course introduces learners to the importance of meaningful conversations and provides a foundation for engaging in deeper discussions. It covers structuring conversations, setting the stage for open dialogue, and understanding the types of conversations needed for impactful communication.
  • The "What’s This Really About" Conversation
    • This course focuses on conversations where the underlying meaning isn't immediately clear. Learners will practice identifying true motivations, understanding the context of conversations, and uncovering the deeper issues driving communication. It emphasizes the importance of going beyond surface-level communication to discover what’s really at stake.
  • The "How Do We Feel" Conversation
    • This course focuses on understanding emotions in conversations. Learners will explore recognizing and naming emotions, providing empathetic support, and fostering emotional openness within teams. It emphasizes maintaining a balance between emotional intelligence and professionalism in sensitive discussions.
  • The "Who Are We" Conversation
    • This course helps learners engage in conversations that define identity and values, whether on a personal or organizational level. It focuses on discussing team or company identity, aligning on values, and navigating conversations about who we are as individuals or as a group.

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