Amazon Connect offers cost-effective enterprise-grade telephony to organizations of all sizes. Small and mid-sized businesses can achieve the same advanced cloud contact center telephony capabilities as large enterprises.
In this course, you will learn about the benefits, common uses, and key concepts and functionality of the Amazon Connect managed telephony. You will explore real-world examples and identify important factors for planning safe, cost-effective use of these applications.
- Course level: Intermediate
- Duration: 75 minutes
Activities
This course includes interactions, video demonstrations, and assessments.
Course objectives
In this course, you will learn to:
- Recognize the benefits of using Amazon Connect telephony as a managed service.
- Recall the process of claiming or porting phone numbers in Amazon Connect.
- Explain how to configure and deploy the pre-built communication widget for in-app, web, and video calling.
- Recognize the pricing structure for PSTN and internet-based calling services in Amazon Connect.
- Recognize security, resiliency, and quality of service considerations for your Amazon Connect contact center deployment.
Intended Audience
This course is intended for contact center professionals, including those in roles such as contact center engineer, technologist, implementation consultant, and IVR designer.
Prerequisites
No prerequisites needed.
Course outline
- Section 1: Amazon Connect Voice Channels
- Introduction to Amazon Connect telephony
- Using Amazon Connect Telecoms Country Coverage Guide
- Configuring Phone Numbers in Amazon Connect
- Configuring In-App, Web and Video Calling
- Amazon Connect Voice Pricing
- Considerations
- Section 2: Conclusion
- Summary
- Section 3: Knowledge Check Questions
- Knowledge Check
- Section 4: Getting Help
- Learn More
