With Amazon Connect Contact Events, organizations can gain real-time insights they need to optimize operations in their contact centers. You can create analytics dashboards to track contact activity, or integrate applications that react to events in real-time.
In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect Contact Events. You will explore real-world implementation scenarios and identify the key considerations to optimize business operations in your contact center.
- Course level: Intermediate
- Duration: 50 minutes
Activities
This course includes interactions and assessments.
Course objectives
In this course, you will learn to:
- Describe Amazon Connect Contact Events.
- Recognize the benefits of Amazon Connect Contact Events.
- Enable Amazon Connect Contact Events for your Amazon Connect instance.
- Configure Amazon EventBridge rules for Amazon Connect events.
- Describe the event handling of Amazon Connect Contact Events stream.
Intended audience
This course is intended for contact center professionals, including those in roles such as:
contact center engineer, Amazon Connect developer, implementation consultant.
Prerequisites
No prerequisites needed.
Course outline
Section 1: Introduction to Amazon Connect and Amazon EventBridge
- Amazon Connect Contact Events
- Subscribing to Amazon Connect Contact Events
- Handling Amazon Connect Contacts Events Stream
Section 2: Conclusion
- Summary
Section 3: Knowledge Check Questions
- Knowledge Check
Section 4: Getting Help
