Amazon Connect Courses and Certifications

Amazon Connect Console Fundamentals

Explore Amazon Connect's user-friendly interface for designing contact flows, managing agents, and tracking metrics - ideal for non-technical users in customer service operations.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)

Amazon Connect: Creating & Managing Amazon Connect Instances

Learn to create and manage scalable cloud contact centers with Amazon Connect, covering setup, customization, and implementation for efficient customer service operations.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)

Amazon Connect Instance Fundamentals

Learn to design and set up a customized Amazon Connect cloud contact center, covering key concepts, best practices, and configuration settings for optimal business performance.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)

Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

Explore Amazon Connect's capabilities, roles, and Contact Control Panel. Learn key features, deployment considerations, and daily agent activities for efficient contact center management.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)

Amazon Connect Conversational Interfaces Fundamentals

Learn to build natural language interfaces for speech and text interactions using Amazon Connect, exploring benefits, use cases, and implementation scenarios.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)

Amazon Connect Flows Fundamentals

Learn to create, personalize, and automate customer service experiences using Amazon Connect flows. Explore benefits, use cases, and implementation strategies for efficient and cost-effective solutions.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)

Amazon Connect Routing Fundamentals

Learn to implement intelligent omnichannel routing strategies with Amazon Connect, enhancing customer experience and optimizing contact center operations through real-world scenarios.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)

Amazon Connect Essentials

Amazon Connect is a cloud-based contact center solution. Learn how to use Connect to set up a customer contact center for reliable customer engagement. Start a Free Trial

• A Cloud Guru
• 5 hours
• On-Demand
• Free Trial Available

Amazon Web Services;  Amazon

Dive Deep into Amazon Connect Reporting and Metrics

Explore advanced Amazon Connect reporting using AWS services. Learn to process data, create custom metrics, analyze agent events, and visualize insights with Amazon QuickSight.

• AWS Skill Builder
• 3 hours
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Troubleshooting with Cloudwatch

Learn to monitor and troubleshoot Amazon Connect using CloudWatch. Create insights, filters, dashboards, and alarms for enhanced contact center performance and error identification.

• AWS Skill Builder
• On-Demand
• Free Certificate

Create a Cloud Contact Center with Amazon Connect

Amazon Connect is an omnichannel cloud contact center. This course will teach you how to set up a contact center in a few steps and engage with your customers.

• Pluralsight
• 1 hour 24 minutes
• On-Demand
• Free Trial Available

Amazon Web Services;  Amazon

Amazon Connect: Implementing Task on Connect

Implement and optimize Amazon Connect Tasks to enhance contact center efficiency. Learn configuration, creation, scheduling, and reporting for improved customer service and operational insights.

• AWS Skill Builder
• 2 hours
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Implementing Chat in Connect

Explore Amazon Connect Chat's capabilities, implementation, and integration with AWS services to enhance customer communication and optimize contact center operations.

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Introduction to the Administrative Interface

Explore Amazon Connect's admin interface, covering navigation, reporting, analytics, and customization. Learn to manage queues, create dashboards, analyze metrics, and optimize contact center operations.

• AWS Skill Builder
• 1-2 hours
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Creating and Managing Amazon Connect Instances

Learn to create and manage customized Amazon Connect instances for your contact center. Explore implementation steps, features, and configurations to optimize your setup as your company grows.

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate