Search 6,000+ CA Community College Courses

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Amazon Web Services

Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

Amazon Web Services via Coursera

Go to class Write review

Overview

This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.

Syllabus

  • Introduction to Amazon Connect and the Connect Control Panel (CCP)
    • This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.

Taught by

AWS Instructor

Tags

Reviews

Start your review of Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.