Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Amazon Web Services

Amazon Connect Instance Fundamentals

Amazon Web Services via Coursera

Overview

In this course, you will walk through design considerations and basic steps to create an Amazon Connect cloud contact center customized to your business needs. The course includes guidance on region selection, single or multiple instance design best practices, identity management considerations, data storage, and telephony configuration settings. By the end of this course you will: - Recognize the meaning of key instance concepts. - Explore considerations for creating instances. - Identify the steps required to create an instance. - Explore data storage, administrator, application data, and channel configuration settings. - Identify additional application settings to expand your contact center functionality.

Syllabus

  • Amazon Connect Instance Fundamentals

Taught by

AWS Instructor

Reviews

Start your review of Amazon Connect Instance Fundamentals

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.